Question 1

What criteria does a Returning Client have to meet?

Accepted Answer

A Returning Client is a customer that was a regular customer abiding by the mandatory schedule as of December 31, 2022.

Question 2

Are there any client rules?

Accepted Answer

All clients must remain on a mandatory grooming schedule of 4 to 6 weeks. After 8 weeks of non-service you will be charged a flat 'Lapsed Client Charge' fee of $25. After 12 weeks you risk being removed from our client list. If a client lapses a second time, they will be removed permanently as a client. We do understand life happens and will look to accommodate if told. So please communicate with us if anything changes in your life that impacts your ability to stay on schedule.

Question 3

Do you require any shot records for my pet to receive service?

Accepted Answer

Royal Pawz requires a rabies shot for all puppies 6 months and older

Question 4

Is there a deposit for my puppy to be serviced?

Accepted Answer

Yes there is a $25 non-refundable deposit to lock in all appts that goes to the balance of your puppy's service

Question 5

At what age can my fur baby get his or her first haircut?

Accepted Answer

The youngest pets we service are 16 weeks old.

Question 6

How long does the grooming process take?

Accepted Answer

2-3 hours during the week and 3-4 hours during busy weekends.

Question 7

When will I know to pick up my dog?

Accepted Answer

​You will be called an hour before your dog is finished being groomed. Once finished, a text will be sent to you stating your dog is ready to be picked up, this text will be the start of a 30 minute timer. If not picked up within that 30 minute window, your dog will be moved to the daycare area for a $15 fee for up to two hours. (This avoids having accidents such as pooping/peeing in the cage)

Question 8

How often can I bathe my dog?

Accepted Answer

You can bathe your fur baby weekly as long as you’re moisturizing the skin and coat.

Question 9

Is there an extra fee for matted dogs?

Accepted Answer

Yes, matting fees vary from $5-$40.

Question 10

Does matting hurt a dog?

Accepted Answer

Matting can be very painful.
 
To avoid this please keep your pup on a regular grooming schedule. We require a 4 to 6 week grooming schedule for all clients.

Question 11

Is your coloring pet safe?

Accepted Answer

Yes all of our coloring products used are pet safe.

Question 12

How old must my puppy be to get colored?

Accepted Answer

Puppies can be colored after they’ve reached 6 months of age.

Question 13

Can you dye black dogs?

Accepted Answer

Yes black dogs can be dyed; they require a lightening process; there is an extra fee for this service.

Question 14

My dog has allergies do you have hypoallergenic shampoo?

Accepted Answer

Yes we have hypoallergenic shampoo and various other shampoos for all skin and coat needs.

Question 15

What payment options do you accept?

Accepted Answer

Currently the payments we accept are Credit/Debit, Cash App, Apple Pay, and Zelle.

Dog Grooming FAQs

Frequently asked questions